Confirmation Policy
Due to increased caseload and several no-call/no-show appointments, we do ask that you confirm your appointment. Please note that you may receive confirmation via SMS, email, or a phone call from one of our staff members. You will receive a confirmation alert via email/text or will receive a phone call from one of our employees within 24-48 hours of your appointment to confirm your scheduled appointment time. You may confirm verbally on the phone with a staff member, otherwise you may confirm via our messaging system.
If you have received a wellness exam/vaccines reminder in the mail or email, this is NOT an appointment card. You will need to call and schedule an appointment with the front desk staff.
Cancellation Policy
We ask that if you need to cancel or reschedule your appointment, please let us know within a 24-48 hour time frame. This allows staff to reschedule you if needed, and to fill the appointment time that you will be rescheduling.
No Call/No Show Policy
A client will be considered a “no call no show” when:
- client fails to appear to scheduled appointment without notice
- client provides less than one business day notice of changes to an appointment (we need sufficient notice to fill your appointment)
- client appears for appointment after 10 minutes after scheduled start time
If any client has 2 no call no shows in a 12 month period, a nonrefundable deposit fee is due at the time the next appointment is scheduled. This deposit fee will be applied to that appointment upon checkout. If the client no call no shows, the deposit is not refundable. If you need to reschedule your appointment, we are requiring at least a 1 business day notice. If you put a deposit down and gave at least 1 business days’ notice to reschedule, that deposit will be applied to the rescheduled appointment or refunded if preferred. If Animal Health Clinic has to cancel or reschedule your appointment for any reason, we can either refund any deposit paid or reschedule and apply the deposit at that time. You will not be penalized for our changes to the schedule.
If there are 3 no call no shows in a 12 month period, our business relationship will be terminated and we will no longer schedule future appointments indefinitely.