Confirmation Policy
Due to increased caseload and several no-call/no-show appointments, all future appointments will require confirmation. Please be aware that if we do not receive confirmation within 48 hours of your scheduled appointment, the appointment may be released to another patient in need.

You will receive a confirmation alert via email/text or will receive a phone call from one of our employees within 24-48 hours of your appointment to confirm your scheduled appointment time. You may confirm verbally on the phone with a staff member, otherwise you may confirm via our messaging system.

Cancellation Policy
We ask that if you need to cancel or reschedule your appointment, to please let us know within a 48 hour time frame. This allows staff to reschedule you if needed, and to fill the appointment time that you will be rescheduling.

 

Please note that we do have the right to refuse service if there are multiple no call/no show appointments consecutively on your account. We may ask for a deposit fee to hold your desired appointment date.